Free Shipping on ALL Orders
How long does delivery take?
3-7 business days.
How can I track my order?
After an order has been shipped you will be emailed a tracking number. If you have an account, you can also sign in to get your tracking information as well.
What countries do you ship to?
We cannot deliver to the following areas:
2. American Samoa
5. Marshall Islands
6. Northern Mariana Islands
8. Puerto Rico
9. Rhode Island
10. U.S. Virgin Islands
11. Armed Forces Americas
12. Armed Forces Europe
13. Armed Forces Pacific
Thank you for your understanding.
How will my delivery be shipped?
Amazon functions as our logistics partner to ship out NewEle products. They will choose the carrier that they think works best for our customers.
I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.
Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is en route.
What do I need to do when I received a different product than what I ordered?
Please contact customer support at Support@NewEle.com.